Articles
General troubleshoot steps
Use these generic troubleshooting steps to verify and detect what are causing most common problems. Perform on client Verify that Gateway address and Computer domain (computer domain must be computer NETBIOS name for workgroup or Azure AD joi...
Unable to access Carillon portal on server
If Carillon management portal IIS web site is using host header DNS name and you want to access Carillon management portal locally, you need to disable OS loopback Check. Access using the host header name will work when connectiong remotely from ano...
Collecting Logs for Troubleshooting
If you ever have issues with your Carillon environment, there may be a time where Recast Support will ask you for log files in order to troubleshoot the issue. Here's where the log files are stored, and how to get them to us. Server Components ...