Popular Articles

  1. Configuration

    After Carillon solution installation configuration rules for managing local group memberships and local user accounts need to be created. Management rules can be create for different locations providing you a way to target what devices rules are aff...
  2. Using activation code

    Centero Carillon temporary user account activation code can be used to execute action with specific local user account. Activation code can be used even when there is no connection to Centero Carillon environment. Contact your IT support to receive ...
  3. Force Configuration Update

    By default Carillon client will check once in hour if there are new configurations available on Centero Agent Gateway. If connection to Centero Agent Gateway is not available on that time the client will re-try connection every 10 minutes and contin...
  4. Licenses

    License page allows license file management for Centero Carillon. Server license needs to be loaded first to Centero Carillon and then client access license file(s) can be loaded. Server license information Information about currently loaded se...
  5. Portal administration

    Centero Carillon Portal is Microsoft ASP.Net application that is used to configure Centero Carillon database and read reports from database. Access to Centero Carillon Portal is restricted by default using local Windows operating system groups on th...
  6. Add or modify managed group rule

    Managed group rule allows you to add a specified member to selected local group on selected target. Rule target You can see what will be the management level (see more information about management levels from Managed groups ) and target for th...
  7. Domain account

    Starting from Centero Carillon client version 3.1.5000 also domain accounts can be added temporary to Administrators local. Carillon administrator can limit domain account activation type for specific users (like service desk personnel). When actio...
  8. Install IIS Features

    Use following PowerShell command to install required IIS features on Windows Server 2012 R2 or later Import-Module ServerManager Add-WindowsFeature Web-Server, Web-WebServer, Web-Default-Doc, Web-Http-Errors, Web-Static-Content, Web-Http-Logging,...
  9. Collecting Logs for Troubleshooting

    If you ever have issues with your Carillon environment, there may be a time where Recast Support will ask you for log files in order to troubleshoot the issue. Here's where the log files are stored, and how to get them to us. Enable Debug Logging o...
  10. Client components

    Extract installation media to local folder on server. Start installation for client components using user account with administrative permissions to computer. Install components in following order: Centero Agent Centero Carillon Client No...