Popular Articles

  1. web.config

    The following Centero Carillon configurations can be done by modifying the web.config file located on the root of the portal or agent gateway website. We don't recommend changing any other web.config values except the values listed in this article...
  2. Management Portal Authentication

    Azure Active Directory authentication should be enabled to Carillon Management portal. Authentication requires a Azure AD App Registration that should be created to Azure AD tenant where users of the Carillon Management portal exists. You can invite...
  3. Main menu

    Use main menu to navigate to desired page in Centero Carillon management portal. Only menu items where user has access are shown, therefore all menu items might not be available to all users. ...
  4. Collecting Logs for Troubleshooting

    If you ever have issues with your Carillon environment, there may be a time where Recast Support will ask you for log files in order to troubleshoot the issue. Here's where the log files are stored, and how to get them to us. Enable Debug Logging o...
  5. List computer Managed Group Rules

    List properties and relationships of the managedGroupRule objects targeted to Active Directory, Azure Active Directory or WORKGROUP computers. HTTP Request GET /computerManagedGroupRules Request headers Header Value Authorization ...
  6. Add or modify directory

    Active Directories can be on-premises AD directories or cloud based Azure AD directories. For some products you can add same domain multiple times when using different categories. On-premises Active Directories Category Select category for Acti...
  7. Unable to access Carillon portal on server

    If Carillon management portal IIS web site is using host header DNS name and you want to access Carillon management portal locally, you need to disable OS loopback Check. Access using the host header name will work when connectiong remotely from ano...
  8. Configuration

    Configuration pages are used to manage Carillon local group and user management rules and to configure custom local groups and users accounts. Managed groups Create rules for managing local groups on Carillon Clients to any management levels Ma...
  9. Activation code validity

    Activation code validity time specifies the maximum time in which the created activation code must be used on target computer. Available activation code validity settings are configured to ServiceDesk\ActivationCodeValidityTimes.xml file located on ...
  10. Load license

    Load license windows allows you to browse and load new license file to Centero Carillon. Browse license file Click to browse a license file from you computer. Load license files Load browsed license file automatically closed. Cancel Cancel ne...